Strategy

TMR will be an accessibility and inclusion leader.

Our aspiration

Accessible and inclusive transport products, services, information and infrastructure are critical to allow everyone to participate in our community and access employment, health, education, recreation and culture. 

We will be a leader in the provision of dignified, accessible and inclusive transport products, services, information and infrastructure.

We will work collaboratively with our delivery partners, service providers and all levels of government to ensure alignment with government objectives, broader human rights and legislative obligations.

For our customers

• They are able to access the transport products, services, information and infrastructure they need.
• They have a consistent and user-friendly experience, regardless of whether the service is delivered by TMR or a delivery partner.

For our employees

• They experience an accessible and inclusive workplace.
• They are inclusive when interacting and communicating with customers, colleagues, and delivery partners.
• They reflect and represent the communities in which we operate.

For our partners

• They are inclusive when interacting and communicating with customers, our people and Queensland residents and visitors.
• They provide accessible and inclusive transport products, services, information and infrastructure.