Being a leader in dignified accessible and inclusive transport

TMR will be a leader in the provision of dignified, accessible and inclusive transport products, services, information and infrastructure.

Our customers

Design with me

• We engage with customers early to co-design accessible and inclusive products, services, information and infrastructure.
• We apply Universal Design principles and guidelines.

Make me feel welcome and independent

• Our transport products are flexible, accessible and inclusive of customers’ needs.
• Our customers are treated with respect and are offered support at key moments that matter.

Listen and improve

• Our customer feedback is collected and analysed to better respond to expectations and needs.
• Our transport products, services, information and infrastructure will be improved using customer feedback.

Inclusion is our culture

• We think beyond compliance to create quality experiences.

Our employees

Design with me

• We provide a safe, supportive, flexible and inclusive environment that allows every employee to meaningfully contribute.
• Our business practices reflect our accessible and inclusive culture.

Make me feel welcome and independent

• Our employees are aware and value the accessibility and inclusion of our culture.
• Our employees are trained and empowered to provide excellent service and quality customer experiences.

Listen and improve

• Our employee feedback is collected and analysed to become an accessible and inclusive employer.
• Our employees share accessibility and inclusion stories to raise awareness and improve our services.

Inclusion is our culture

• TMR has an accessible and inclusive culture and is an employer of choice.

Our partners

Design with me

• We engage with our partners to co-design accessible and inclusive products, services, information and infrastructure delivery guidelines / standards to provide a consistent state-wide customer experience.
• Our partners understand and actively support the department in providing a dignified and accessible network.

Make me feel welcome and independent

• We work with and support delivery partners in regional, rural and remote areas to overcome their unique challenges and take advantage of opportunities.

Listen and improve

• We collaboratively work with delivery partners to respond to customer and stakeholder feedback.
• Our delivery partners have the opportunity to create and accessible and inclusive Queensland.

Inclusion is our culture

• TMR models inclusive actions and behaviours for our partners.