Developing critical capabilities

TMR will develop the critical capabilities needed to deliver accessible transport services, information, products and infrastructure

Design

Inclusive and collaborative design

• Comply with our obligations under disability and human rights legislation
• Apply Universal Design principles and guidelines

Business practices

Inclusive business practices in the project lifecycle

• Inclusive processes to develop and provide services and products
• Co-design with customers and partners
• Guidelines for partners
• Embed inclusion in procurement principles
• Accessibility and inclusion in recruitment, task management and employee evaluation
• Design and enable accessibility and inclusion at all stages of the employee journey (for example employment entry points and career development)
• Provide infrastructure to support our people in any location

Customer information and tools

Personalised data and information delivery, collection and analysis

• Provide accessible ways for customers to access information and assistance
• Use customer data and insights to understand customer experience and needs, and deliver dignified and supportive experiences

Accessibility and inclusion measures, reporting and auditing

• Clear accessibility and inclusion metrics 
• Data management and reporting capability to evaluate progress
• Build accessibility and inclusion measures into the project lifecycle 
• Clearly define accessibility and inclusion metrics in key reporting products (for exmaple business plans, employee agreements)

Culture

Culture fostering accessibility and inclusion

• Train our people to build their skills in meeting customer and employee accessibility and inclusion needs
• Build confidence to engage customers and our people in co-design
• Share information on what we are doing in accessibility and inclusion
• Educate and build awareness of obligations under the law
• Advocate across government, partners and community

Inclusive leadership

Leadership team with an inclusive mindset

• Change led by leaders who drive the cultural shift towards accessibility and inclusion
• Commit to accessibility and inclusion as an objective that aligns with personal value
• Demonstrate open-mindedness towards different ideas