Roadmap

Initiate change

Prioritise the areas of greatest customer and employee need and establish the foundation for change.

For our customers

• Identify immediate improvement opportunities 
• Implement the Next Generation Rollingstock (NGR) Train Commission of Inquiry recommendations
• Create a tailored Universal Design manual 
• Define our measures of success, and baseline current accessibility and inclusion rate
• Confirm priorities within product and service portfolio

For our employees

• Conduct cultural assessment to baseline and identify priority areas for cultural development
• Empower executive accessibility and inclusion champions, and support staff to drive divisional and organisation-wide change

For our partners

• Identify opportunities to engage partners in co-design of our products and services
• Signal intent to move to Universal Design

Embed our guiding principles

Develop the cultural attitudes and capabilities needed to make TMR an inclusive workplace, and begin transformation of our products and services. 

For our customers

• Adopt Universal Design principles
• Engage customers in co-design 
• Develop targeted action plans to deliver which describe the initiatives, governance and funding to create a single integrated transport network accessible to everyone

For our employees

• Initiate an organisation-wide culture change program to make TMR a more accessible and inclusive workplace
• Train staff in accessibility and inclusion developing required capabilities in design, service, data and reporting

For our partners

• Engage partners in co-design 
• Provide guidelines for Universal Design

Grow our reach throughout Queensland

Establish TMR as an accessibility and inclusion leader within the transport sector and continue transformation of our products and services.

For our customers

• Staged roll-out of new and improved products and services
• Continue refinement of our strategy and action plans to ensure the expectations are delivered and understood by our customers

For our employees

• Continue to evolve TMR as an accessible and inclusive workplace
• Continue refinement of our strategy for our people to understand expectations with regards to inclusion

For our partners

• Continue to guide partners on accessibility and inclusion by refining our strategy and action plans